Questions from new Arp Owner
Hello, i just took possession and I am getting familiar, i had a few questions/observations:
The knobs on the white version were pretty loose, and moved/wiggled before a parameter actually changed, i added tissue paper in the D shaft to tightent them up, maybe a different knob supplier would work better, some of my other D shaft knobs were tight when i swapped them.
The main encoder seems to miss some turns here and there when turning slowly, and when turning faster, the exponential nature of the parameter change is a little hard to predict where it will land. is this something that can be tweaked in the software?
Is there a way or a future plan to allow each arp track to respond to separate incoming midi channels and not only one global channel? So each arp could respond to a different incoming channel.
On mono vs poly mode, i saw in the manual that mono mode was per channel, that isnt implying poly mode is not per channel correct? So it can be in poly or mono per channel and the main difference is the poly mode lets gates overlap, correct?
Is there a way to request a solo button combo, idea is to maybe hold one or more sequencer buttons then tap a mute button and those sequencers solo instead of mute.
Is there a setting for when Arp is receiving clock but no midi input, it will not output any notes or is mute/unmute the only option?
Is there a midi panic to send cc 123 or all notes off out to devices? i get some stuck notes sometimes.
Thanks for sharing the videos.
The single step issue definitely doesn't look right, I cannot recreate that issue with any of the test ARP here. It could be an issue with the encoder or possibly the loose fitting knob. In the latter case, the knob is not tight so is slipping on the shaft without turning the encoder. As you said, though, you have tried tightening the knob with tissue paper, so it's difficult to know for sure.
From the click sounds in the video, it seems like the encoder is turning and so I am leaning towards it being a hardware issue. In which case, we'd be happy to send out a replacement. If you'd like to proceed with this, please email me via the website and we will make the arrangements. Regarding the big turns, again it is hard to tell, however the value jump is based on the speed of rotation, not the distance travelled. Unlike a potentiometer, a fixed distance turn on an encoder would result in only a small value change, e.g. 1 step per dent. Again, perhaps you do have a faulty encoder and this is exacerbating the issue.
If the encoder is fault, I can only apologise. We source high quality components and each ARP is fully tested to ensure everything is working. An intermittent issue, like this, would not be picked up by our test procedures.