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Post your issue here and we'll do our best to help. Please try to explain your issue carefully and use videos to demonstrate if you can. Thanks.
PROBLEM SOLVED. I was sold an older unit that only works with 5V and is not compatible with the newer 3.3v standard. The newer units have the word multivoltage written on them. Live and Learn. I may be able to work around it by powering it with a synth sending 5V over midi and configuring the synth so it is not sending any midi signal out, or sending on an unused channel, thus effectively only delivering power over midi.